Frequently asked questions

FAQ

How long does delivery take?


Local orders in Singapore:

  • Standard: 3-5 Days
  • Express: 24 Hours
Overseas Orders:
  • Standard: 1-2 Weeks
  • DHL Express: 3-7 Days
Please note that you might have to pay duties and taxes depending on your country of residence.




Can I check for a particular item in stock?


Sure! Please contact us via the chat function and register your email.




How do I claim a warranty?


We will only accept warranty claims if the following conditions are met:

  • You must have bought the product from us.
  • It must still posses a valid warranty within the given time frame.
  • You must have kept the product's receipt or prove that you bought the product from us.
For all other warranty claims, please contact the product manufacturer themselves. (e.g. OtterBox, Casetify, LifeProof)




Do you deal with bulk orders?


Yes we do! Please contact: sales@thedigitalgadgets.com for all bulk purchases. We will be happy to provide you with a sales quotation.




How will COVID-19 affect my order?


Due to the COVID-19 pandemic, you might experience slight delays with your order. However, most of our orders have been delivered on time.




Will I receive a warranty upon purchase?


Yes, all of our products come with at least a month of warranty. If your purchase suffers from unintentional degradation, you may request for an exchange provided you have kept your recieipt as proof of payment.




Do you provide phone case customization services?


Unfortunately, we do not provide such services at the moment. However, we are looking into it in the future.




How do I track an order?


An email will be sent to your email address after a few days. It should contain the tracking number to your order. In the unlikely event that you are unable to trace your order, please contact us via the chat function or email us at: sales@thedigitalgadgets.com





BERRY FINANCIAL GROUP
MYRTLE BEACH, SC

4226 Mayfair Street 

Myrtle Beach, SC 29577

 

PHONE: 1.888.774.6181

FAX: 1.843.774.6191

NC DEPARTMENT OF INSURANCE
NCDOI Divisions, Services for Consumers, Company License Status: Berry Financial Group

Agent License Status: Richard Berry

SC DEPARTMENT OF INSURANCE
Agency Code: 142256
Individual: 154176

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Investment advisory and financial planning services are offered through Alphastar Capital Management LLC (“Alphastar”), a SEC registered investment adviser. Berry Financial Group and Alphastar Capital Management, LLC are separate and independent entities. The firm only transacts business in states where it is properly registered or is excluded or exempted from registration requirements. Berry Financial Group offers insurance products through individuals licensed to sell insurance. Comments regarding guaranteed returns or income streams refer only to fixed insurance products offered by Berry Financial Group and, unless specifically stated, do not refer in any way to securities or investment advisory products offered by Alphastar. Fixed insurance and annuity product guarantees are subject to the claims paying ability of the issuing company and are not offered or guaranteed by Alphastar.

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